Navigating Client Conversations When They're Not Tech-Savvy

I’ve run into this a few times lately and would love to hear how others approach it. A client will be really excited about a project maybe it’s a sustainable material I’m helping develop or a complex 3D environment but they don’t quite grasp the technical hurdles or the “why” behind certain steps. I want to keep them engaged and confident without overwhelming them with jargon about nanomaterials or polygon counts. How do you break down complex processes into something relatable? Do you use analogies, or maybe share very simple visuals? I’m always worried about either talking down to someone or leaving them in the dark. What’s worked in your experience for building that shared understanding?